Kudos to CAMP
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So often these days, it seems that companies are singled out on the internet for their mistakes rather than their successes. So I thought I’d take a quick moment to describe the customer service at CAMP. On Kendall Peak a couple of weeks ago, I discovered that the heel throw on one of my crampons was broken. I was able to salvage the day thanks to duct tape and a voile strap, and after a few days I finally remembered to give CAMP a call to see if I could replace the part. The broken piece next to the unbroken one (they’ve seen a lot of miles, so it wasn’t surprising that one broke):
CAMP mostly seemed interested in the circumstances of the breakage, in case there was anything of note that could help them make a better product in the future. That’s about all it took, and then a new heel throw was on the way. When I received the package, however, I was surprised to see a whole set of heel throws plus a T-shirt and stickers thrown in for good measure. For CAMP, it’s just a T-shirt but for me it was a nice little gesture that makes me a happy customer. For my review of CAMP’s XLC 390 crampons, click HERE.
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I’ve mentioned these skis before, but they’re even cheaper for the next few days- $180 shipped (10% coupon on the website). They’re a nice all-around ski, even if the twintip is annoying on my ski mountaineering setup and they lack early rise. A small hassle given the price.
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That’s exactly how companies should deal with that kind of stuff, great to hear these guys know how to make their customers happy.