Kudos to CAMP

(Last Updated On: May 23, 2012)

So often these days, it seems that companies are singled out on the internet for their mistakes rather than their successes. So I thought I’d take a quick moment to describe the customer service at CAMP. On Kendall Peak a couple of weeks ago, I discovered that the heel throw on one of my crampons was broken. I was able to salvage the day thanks to duct tape and a voile strap, and after a few days I finally remembered to give CAMP a call to see if I could replace the part. The broken piece next to the unbroken one (they’ve seen a lot of miles, so it wasn’t surprising that one broke):

CAMP mostly seemed interested in the circumstances of the breakage, in case there was anything of note that could help them make a better product in the future. That’s about all it took, and then a new heel throw was on the way. When I received the package, however, I was surprised to see a whole set of heel throws plus a T-shirt and stickers thrown in for good measure. For CAMP, it’s just a T-shirt but for me it was a nice little gesture that makes me a happy customer. For my review of CAMP’s XLC 390 crampons, click HERE.

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I’ve mentioned these skis before, but they’re even cheaper for the next few days- $180 shipped (10% coupon on the website). They’re a nice all-around ski, even if the twintip is annoying on my ski mountaineering setup and they lack early rise. A small hassle given the price.

Frank Konsella

Frank loves snow more than anything... except his wife.  He ensures his food is digested properly by chewing it 32 times before swallowing.He is a full-time real estate agent serving Crested Butte and Gunnison and would be honored to send you his monthly newsletter.

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Frank Konsella

Frank loves snow more than anything... except his wife.    He ensures his food is digested properly by chewing it 32 times before swallowing. He is a full-time real estate agent serving Crested Butte and Gunnison and would be honored to send you his monthly newsletter.

One thought on “Kudos to CAMP

  • May 28, 2012 at 6:38 pm
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    That’s exactly how companies should deal with that kind of stuff, great to hear these guys know how to make their customers happy.

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